Frequently Asked Questions
How long does delivery take?
Delivery timeframes depend on the product, destination, carrier availability, and whether a freight quote is required. Estimated timing will be confirmed after order review or once tracking is available.
Do you offer assembly?
Assembly options may vary by product and location. If assembly is available, it will be confirmed before the service is arranged.
Can I return an item?
Returns are assessed under our Returns & Exchanges policy. Items generally need to be unused, in original condition, and returned with packaging where applicable.
Are prices inclusive of GST?
Prices are shown in AUD and include GST unless stated otherwise.
How do I track my order?
Where tracking is available, details will be provided after dispatch.
Do you ship regionally?
Regional delivery may be available depending on product size, postcode, and freight carrier coverage. Some bulky items may require a delivery quote.
What payment methods do you accept?
Available payment methods are shown at checkout. We do not advertise buy-now-pay-later options unless they are enabled and displayed during checkout.
How can I contact you?
Please use the Contact Us page until official phone and email details are finalised.